Welcome to Yalam, your premier destination for women's fashion! We are committed to providing you with an exceptional shopping experience, and that includes ensuring your orders are delivered promptly and efficiently. Please review our shipping policy below for all the details you need.
1. Shipping Locations We currently offer shipping within Qatar. We are working on expanding our services to other regions and will update our policy as soon as additional locations are available.
2. Processing Time Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Rates and Delivery Estimates
- Standard Shipping: Delivery within 5-10 business days.
- Express Shipping: Delivery within 3-5 business days.
4. Free Shipping We offer free standard shipping on orders over $99.99.
5. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
6. Shipping Restrictions We do not ship to P.O. Boxes or APO/FPO addresses at this time.
7. Delays While we strive to ensure timely delivery of your order, there may be occasional delays due to factors beyond our control (e.g., weather conditions, carrier delays, customs processing). If there is a significant delay in the shipment of your order, we will contact you via email or phone.
8. Damaged or Lost Packages
- Damaged Packages: If your package arrives damaged, please contact us immediately at the.butterfly.qatar@gmail.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.
- Lost Packages: If you believe your package has been lost, please contact us at the.butterfly.qatar@gmail.com. We will initiate an investigation with the carrier to locate your package and ensure it is delivered to you.
9. Incorrect Address Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize that you entered the wrong address, please contact us immediately at the.butterfly.qatar@gmail.com.
10. International Shipping We do not offer international shipping at this time. Please stay tuned for updates as we plan to expand our shipping destinations in the near future.
11. Contact Us If you have any questions or need further assistance regarding your order or our shipping policy, please contact us at:
- Email: the.butterfly.qatar@gmail.com
Thank you for choosing Yalam. We appreciate your business and look forward to serving you!