General Information
Q1: What is Yalam? A: Yalam is an online clothing and fashion store based in Doha. We specialize in offering a curated selection of the best women's dresses, tops and bottoms, outerwear, and fashion accessories.
Q2: Where is Yalam based? A: Yalam is based in Doha, Qatar.
Q3: What kind of products does Yalam offer? A: Yalam offers a wide range of women's fashion including dresses, tops, bottoms, outerwear, and fashion accessories.
Q4: How can I contact Yalam? A: You can contact us via our Contact Us page on our website, or email us at the.butterfly.qatar@gmail.com
Shopping and Orders
Q5: How do I place an order on Yalam? A: To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to complete your order.
Q6: Can I modify or cancel my order after it has been placed? A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, it may not be possible to make changes.
Q7: What payment methods do you accept? A: We accept various payment methods including major credit cards, debit cards, and online payment services.
Q8: How can I track my order? A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.
Shipping and Delivery
Q9: Do you offer international shipping? A: Currently, Yalam ships exclusively within Qatar. We are working on expanding our shipping options to other countries.
Q10: How long does delivery take? A: Delivery times vary depending on your location within Qatar. Typically, orders are delivered within 5-10 business days.
Q11: What are the shipping charges? A: Shipping charges are calculated at checkout based on your delivery address and the weight of your order.
Returns and Exchanges
Q12: What is your return policy? A: We accept returns within 14 days of the delivery date. Items must be unused, with tags attached, and in their original packaging.
Q13: How do I return an item? A: To return an item, please contact our customer service team to initiate the return process. They will provide you with instructions and a return shipping label if applicable.
Q14: Can I exchange an item? A: Yes, exchanges are possible. If you need a different size or color, please contact our customer service team to arrange the exchange.
Account and Security
Q15: Do I need an account to shop at Yalam? A: No, you can shop as a guest. However, creating an account allows you to save your details for faster checkout, track your orders, and view your order history.
Q16: Is my personal information safe with Yalam? A: Yes, we take your privacy and security seriously. Our website uses advanced security measures to protect your personal information.
Promotions and Discounts
Q17: Do you offer any promotions or discounts? A: Yes, we offer various promotions and discounts throughout the year. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
Q18: How can I use a promo code? A: You can enter your promo code at checkout. Simply type the code into the designated field and click "Apply" to see the discount reflected in your total.
Miscellaneous
Q19: How can I stay updated on new arrivals and special offers? A: Subscribe to our newsletter and follow us on social media for the latest updates on new arrivals, special offers, and exclusive deals.
Q20: What should I do if I have a problem with my order? A: If you encounter any issues with your order, please contact our customer service team immediately. We are here to help and will do our best to resolve any problems promptly.